Privacy Policy | Relax Spa Massage Center

Template — please have this policy reviewed by a qualified professional before publishing.

This Privacy Policy explains how Relax Spa Massage Center ("we", "us") collects, uses and protects your personal information when you use our website and services.

Information we collect

Booking details: your name, email address, phone number, optional WhatsApp number, appointment preferences and booking notes.
Location details: for home service, the city, area, address and any location instructions you provide.
Payment information: the payment method, amount, status and transaction references. We never receive or store your full card details — card and wallet details are entered on the payment provider's secure page.
Technical information: IP address and basic browser information used for security, fraud prevention and rate limiting.

How we use your information

To verify your email address with a one-time code.
To schedule, confirm, manage and remind you about your appointments.
To process booking fees and record payments.
To respond to your enquiries.
To keep our website and customers secure.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Sharing

We share information only as needed to deliver the service: with the therapist assigned to your booking (name, appointment and location details), with payment providers (to process your payment), and with our email provider (to send booking emails). We may disclose information where required by law.

Security

We use encrypted connections (HTTPS), hashed one-time codes, access controls for staff and audit logs for administrative actions. No system is completely secure, but we take reasonable measures to protect your data.

Retention

We keep booking records for as long as needed for business, accounting and legal purposes. Verification codes are deleted automatically after a short period.

Your rights

You may ask us to access, correct or delete your personal information, subject to legal record-keeping requirements. Contact us using the details on our Contact page.

Changes

We may update this policy from time to time. The latest version will always be available on this page.