Cancellation and Refund Policy
Last updated 1 November 2026
Template — please confirm these rules match your business policy before publishing.
Booking confirmation fee
A booking confirmation fee of Rs. 99 is paid online to confirm your appointment. It is deducted from your total price, and the remaining balance is paid at the time of your appointment.
Cancelling or rescheduling
You can request a cancellation or a new appointment time from the My Booking page using your booking reference and verified email address.
| When you request | What happens |
|---|---|
| 24 hours or more before your appointment | You may reschedule free of charge, or cancel and have your booking fee refunded or credited to a future booking. |
| Less than 24 hours before your appointment | Rescheduling is subject to availability. The booking fee is non-refundable. |
| No-show | The booking fee is non-refundable. |
Requests are reviewed by our team and confirmed by email.
If we need to cancel
If we must cancel or cannot provide your appointment (for example, therapist illness), we will contact you to reschedule or provide a full refund of the booking fee.
Refunds
Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider (JazzCash, Easypaisa or your card issuer).
Sessions ended for conduct reasons
Sessions ended because of a breach of our Professional Conduct Policy are not eligible for any refund.